Frequently Asked Questions

Got a question?

Find answers to common questions about creating and managing your QR code photo sharing gallery. See our guides for extra planning help.

What is Precious Moments?

Precious Moments lets you create beautiful digital photo albums, invite family and friends, and share with a secure QR link.

How do Standard Album QR and Permanent Memorial QR links differ?

Standard Album QR links are sharing links for an album. Where supported, the album owner may regenerate or revoke a Standard Album QR/link. Permanent Memorial QR links are different: they are designed to remain unchanged and are suitable for permanent printed memorial products. Regenerating a Standard Album QR does not change the Permanent Memorial QR destination.

What file types can I upload?

Supported image and video formats, maximum file sizes, and total upload allowances depend on the package purchased. The website checks uploaded files using server-side validation, so unsupported or mislabelled files may be rejected even if the filename extension appears valid.

Do my guests need to create an account to upload photos or videos?

No. When guest uploads are enabled for your album, guests can use your shared link or QR code to add their photos and videos without creating an account. The album owner remains in control of the gallery.

Can I use Precious Moments for weddings, birthdays and other events?

Yes. Precious Moments is suitable for weddings, birthdays, anniversaries, baby showers, graduations, corporate events and many other occasions where you would like to collect memories in one shared gallery.

Can I create a memorial or celebration of life gallery?

Yes. The Celebration of Life package is designed for memorial services and tributes, allowing families to preserve photos, videos and messages in a respectful digital gallery.

How do I share my album with family and friends?

You can share your album using a private link or QR code. Guests can scan the QR code with their phone to view the gallery and, if enabled for your package, upload their own memories.

Can I download the photos and videos from my album?

Yes. Packages include media downloads so you can keep a personal copy of the memories collected in your gallery.

How private is my album?

Albums are private by default and are shared only through your unique link or QR code. You choose who receives access, making it simple to share memories with the people who matter most.

Can I use the QR code on printed signs or invitations?

Yes. Your QR code can be displayed on signs, invitations, table cards or order of service materials so guests can easily scan and open the gallery from their phone.

What happens when my package access period ends?

Your package includes access for the period shown at purchase. Before the end of that period, we recommend downloading any photos and videos you would like to keep permanently.

Can guests upload from their mobile phones?

Yes. Precious Moments is designed to work on mobile phones, tablets and desktop computers, making it easy for guests to upload memories during or after your event.

Can I choose a ready-made QR code template?

Yes. Ready-to-print QR code templates are available for a range of occasions, including weddings, birthdays, baby showers, graduations and celebrations of life.