Returns & Refunds

We want you to be satisfied with your purchase. If something isn’t right, please contact us within 14 days of purchase.

Digital Services

Precious Moments provides digital services.

By purchasing digital services, you acknowledge that the service may begin immediately after purchase.

Refunds may be provided where:

• the service has not been accessed or used, or
• there is a major failure under Australian Consumer Law

Once a digital service has been accessed, activated, or used, refunds may not be available unless required by law.

Non-Excludable Rights

Nothing in this policy excludes your rights under the Australian Consumer Law, including guarantees that cannot be excluded.

How to Request a Refund

• Email us at support@preciousmoments.com.au
• Include your order number and details

We will review your request within 2 business days.

Refund Processing

Approved refunds will be issued to the original payment method.

Processing times may vary depending on your payment provider.