Privacy Policy

Precious Moments (“we”, “us”, or “our”) respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use and safeguard your information.

What We Collect

We may collect:

• Account details (name, email)
• Content you upload (photos, videos, captions, messages)
• Content uploaded by guests to shared albums
• Technical data (IP address, device/browser information)
• Order and payment metadata (processed by third-party providers; we do not store full card details)

Guest Uploads

If you upload content to an album via a shared link or QR code, we may collect:

• uploaded content
• IP address and device information

This information is used for moderation, security, and service operation.

How We Use Information

We use information to:

• operate albums and guest uploads
• moderate content and enforce policies
• maintain platform security and prevent misuse
• improve performance
• send service communications

Sharing

We do not sell your personal information.

We may share limited data with trusted service providers (e.g. hosting, email, payment processors) strictly to deliver the service.

We may also disclose information where required by law.

Storage & Security

Data is stored in Australia where possible.

We implement reasonable technical and organisational safeguards to protect your information, including encryption in transit and controlled access to stored content.

Where available, users may enable additional account protections such as multi-factor authentication (2FA).

While we take reasonable steps to secure your data, no method of transmission or storage is completely secure.

Retention

We retain data only as long as necessary to:

• provide the service
• comply with legal obligations

You may request deletion of your account or content at any time.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us.

We will respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Contact

Questions about privacy? Email us at support@preciousmoments.com.au.

Effective date: 26 March 2026